Shipping & Returns
Shipping Policy
Orders are typically shipped within 2 business days after receipt. UPS delivers to most US locations within 1-5 business days depending on proximity to our Chicago warehouse. Any order $79 or over and shipped anywhere within the 48 contiguous United States is eligible for FREE Super Saver Shipping.
If you need your order sooner, we offer the following UPS services at the following rates excluding Alaska and Hawaii:
- Standard UPS Ground: $8.95
- Second Day: $25.95
- Next Day: $34.95
AL & HI shipping options:
- Standard UPS Ground: $19.95
The cutoff for Second Day Shipping is 2:00 pm Central Time. Please note that these shipping options DO NOT INCLUDE weekend delivery.
Canada Shipments
Standard shipping: $19.95
Delivery time: 8-12 business days
International Shipments
Currently we ship within the United States and Canada. Please call (312) 932-0639 for Puerto Rican orders. Special shipping rates may apply.
Order Trucking
To see the shipment status of your order, please log in to your account and click "View Order Status and History." You will also receive tracking information from UPS.
Return Policy
We want you to be happy with all of the items that you have ordered. We will gladly accept back any item in its original condition that was purchased within 30 days of receipt. We will also cover the cost of return shipping on any orders which are incorrect or damaged. We cannot cover the cost of return shipping for items that are simply unwanted.
NOTE - Online returns will not be accepted at our retail location.
Please mail all returns to:
Chicago Teahouse Returns
1160 N State Street
Chicago, IL 60610
We are happy to assist you with an exchange or refund. For assistance in these matters, please contact us at info@chicagoteahouse.com or call us at (312) 932-0639.
Package Contest
We include both a packing list and a receipt so that the recipient can verify that they have received the goods that they have purchased at the correct price. A receipt is also sent to the e-mail address provided by the purchaser when an order is placed.
When a package is sent to a person other than the purchaser, or if the purchaser specifically notes that an order is a gift, only a packing list is included.
Personalized Message
We are more than happy to include a personalized message. Feel free to fill out the message section during checkout. We will hand write the message on a gift card and deliver it with the package.
Exchanges
The recipient can contact our Customer Service Department at (312) 932-0639 and we will be happy to assist them with an exchange. The recipient may also reach us by e-mail our Customer Service Department by e-mail at info@chicagoteahouse.com.
Tea Size packaging
1 kilogram (1000 grams) = 2.2 pounds = 35.3 ounces
1 kilogram = approximately 325 eight ounce cups of tea
100 grams = 3.53 ounces
1 liter = 33.8 fluid ounces
All other questions or inquiries:
We are always striving to improve our website and our service. Please contact us at info@chicagoteahouse.com if there is anything we can do to serve you better.